GPS Vehicle Tracking Improves Customer Service

The Aberdeen Group, a leading research company, has recently published a study on the effect of GPS tracking on company performance. The study concluded that when implementing fleet tracking companies often realize the following:

• A 23% increase in the total number of service calls completed per day per technician.
• An average of a 46% increase in the percentage of time that service technicians arrive within the promised response time, directly relating to the issue of improved customer satisfaction.
• A visible increase in customer retention with the adoption of the system.
• A 16.4% increase in service revenues because of improvement in customer service alone.

With this evidence, it is clear that GPS fleet tracking systems work wonders to help companies better service their customers. We have helped hundreds of companies retain existing customers and win new accounts with their GPS tracking capabilities.

FieldLogix helps companies improve customer service by:

• Improving response times to customer calls
• Improving billing accuracy
• Improving ETA accuracy
• Allowing you to notify customers if fleet drivers are running late
• Acting as an effective marketing tool

I can now call customers and tell them if our driver is running late. It helped improve our relationship with our customers.

Sabrina
Stark Products